心系业主、优质服务
——恒祥国际物业团队专访
在中卫,有这样一个小区,走进去就如来到了公园,有一种“人在画中游”的感觉。欧式的楼宇,树成荫,花似锦,有清澈的溪水,有阡陌的小路,有万平的景观广场,是名副其实的生态家园。这个充满魅力的社区就是——恒祥国际。
在恒祥国际,有这样一群人,他们是美丽家园的守护人、是小区景观的修饰者、是忙碌业主的好管家。他们让恒祥国际成为业主心中最舒适、最暖心的家园。
“nuanxinwuye”shiyezhujiyutamenxinlaofuchudekending。2017nianchunjieqianxi,daxuegangguo,tiankongzhonghaipiaoluozhelingsandexuehua,hengxiangwuyequantirenyuanqingsaoxiaoqujixue。yezhuhuangxianshengbeichuangwaizheilaozuodehuamianshenshendadongle,tabuyoudehuixiangzijiruzhuyilai,wuyerenyuanmeimeibangzhutadechangjing。yushi,taqinshouxiexia“nuanxinwuye”sigedazi,zhuangbiaohaohousongdaolewuyebangongshi。tashuo,zheibusuanshenmeliwu,danzheishizijiduiwuyedeganxiezhixin,gandongzhiqing。zheisigedaziyouruhanlengdongtianlideyifunuanxintie,nuanlehengxiangwuyerendexin,yefangforanghengxiangguojizaineiyikeyoudongruchun,wennuanhexu。
“优质服务”体现在他们工作中的每一个环节。
“保安”人——主动细心保平安
baoanyujianbao,meicixunchafaxianyichangqingkuangdouhuizhudongshangqianxunwen。yicixunluozhong,takandaoyiweilaorennazhedaqitongjizixingchedaqi,feichangchili,bianzhudongshangqianjieguolaorenshouzhongdedaqitong,banglaorendahaocheqi,jianchalezixingchedeqitabujianwanhaowuque,caianxinliqu。2018nian3yuedeyitian,tafaxianyiliangcheweisuochemen,cheneiyougongwenbaoheyixieguizhongwupin,tazaicheqiandengleshiduofenzhonghaibujianyourenlai,bianlianxiguanlichuchazhaogaichepaidengjideyezhudianhua,yuanlai,cuxindeyezhuxiacheshizhengqiaojielegedianhua,wangjisuochemenle。
leisiyuzheiyangde“xiaoerbuxiao”deshiqing,jihumeiweihengxiang“baoan”rendouyudaoguo,tamenzaifengyuzhongxunluo,zailierixiazhangang,weixiaoqudeanquantigongbaozhang。yigezhuangyandejingli,yishengqinqiedewenhou,tamensuibushuaiqi,quezugouwennuan。
“保洁”人——敝帚千金维洁净
zaiwuyetuanduiyouzheiyangyipiren。chuntian,dangdajiaxiangshouzheyangguangsonglaidehuaxiangshi,tamenquebucixinlaodedasaolaji;xiatian,dangdajiaxiangshouzheshuyindailaideliangshuangshi,tamenquehanliujiabeidecashilouti;qiutian,dangdajiaxiangshouzheqihouzengyudeshushishi,tamenquemomowuwendeqingsaoluoye;dongtian,dangdajiaxiangshouzhenuanqisonglaidewennuanshi,tamenquewuyuanwuhuidechanzhebingxue。tamenbazangheleiliujileziji,baganjingheshuxinxianjilezhuhu。tamenjiushibaojiezudeyuangong。
baojielingbanliujinxiashuo:“womendegongzuohenjiandan,jiushinazhesaozhou、daizhemobu,rangxiaoqudemeiyitiaolumian、meiyigejiaoluodouganganjingjing、qingqingshuangshuangde。womenbazheijiandandeshiqingzuohao,zijixinlitashi,zhuhuxinzhongmanyi”。
“楼宇”人——热情服务树信任
louyuguanjiaguolifen,zaiyezhuzhuangxiuqijian,meitianshangmenxuncha、dingshidaka,buyanqifandeheyezhujiangjiezhuangxiushiyingzhuyideshixiang。zhuangxiukaigongshi,tatixingyezhuyidingyaojianchaxiashuiguanshifouchangtong,bingbaguantoufengqilai,bimianzhuangxiuguochengzhongyoushashidiaojinguandaozaochengdusai;weishengjianzhuangxiushi,bujintixingyezhuyidingyaozuohaobishuiceshi,haidaolouxiaguancha,querenshifouloushui;zhuangxiujieshushi,taqinzijianghuoxingtansongdaoyezhushouzhong,dingzhuzuohaoxinfangtongfengchujiaquan。
“youyuyikaishiyezhuduiwomenbulejie,womenzaikaizhangongzuoshi,jingchangbeiyezhurenweiduoguanxianshi,houlaigenyezhujiechushijianjiule,faxianwomenshiquanxinquanyiweitamenfuwu,xianzaibujinzaigongzuoshanggengpeihele,zaitaidushangyeyuelaiyuehao,jingchangqingwomenqujialichifan,jiugenyijiarenyiyang。”guolifenweixiaozheshuo。
“客服”人——默默包容暖人心
2017niandeyitian,yiweiyezhuyinduixiaoqujiaonatingchefeideliuchengguidingbuman,zhijiejiangxianjinshuaisazaikefurenyuanyuxiuhuadelianshang,zheiyimu,rangdangshizaixianchangderenyuancuoebuyi。yuxiuhuabenrenyelengleyixia,taqiangrenzheleishui,jianqisanluozaidishangdeqiandeguochengzhongnulipingfuzijideqingxu,qishenzhihoumiandaiweixiao,jiangguizhenghaodeqiannajiyezhu,bingxiangtajieshiliuchengshedingdeyuanyin。yezhujianci,yishidaozijidewulixingwei,buhaoyisidedangmianxiangyuxiuhuadaoqian。
yuxiuhuashuo,houlaitadejiarenpengyouzhidaolecishier,quantahuangegongzuo,biezheimeweiqu。tashuo,zheishishangnayoubuweiqudegongzuo,womenzuowuyede,jingchanghuiyudaorangzijidiaoyanleideshiqing,danrenxinhuanrenxin,womenduiyezhuhezhuhuhao,shijianjiule,tamenyehuiziranerrandeduiwomenhao。
就是这些可爱的人,这个朴实的团队,用“心”服务着恒祥国际的家人们。他们不善言辞却诚心实在,他们事无巨细却不厌其烦,他们普普通通却兢兢业业。
wuyejinglizhangruilingshuo:“hengxiangguojizhuhuconggangkaishi400duojiadaoxianzai2260jia,wuyefuwudehaokoubeijiushizaijiejueyidianyididesuoshier、xiaoshierzhongjianliqilaide,danxiangyaobazheixieshierzuohaoyeshifeichangburongyide。taxuyaomeiyigerenfuchunaixin、zhenxin、chengxin,yexuyaodajiashouliangexing、huanweisikao,gengxuyaotuanduizishizhizhongbingchiyezhuzhishangdefuwulinian,baochititieruweidefuwutaidu,jianshoujingyiqiujingfuwupinzhi,xinxiyezhu。”
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